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Installation Day

How to Prepare:

  • Ensure your space is free and clear of furniture if new pieces are being placed in your space. (Ex. if a new sofa is being delivered please ensure the spot where it will be placed is available

    • If assistance is needed in relocating furniture on the day of install please notify DH Interiors via email so that we can determine if our installers can move your furniture. (Please note most delivery companies will not move furniture unless specified ahead of time)

  • Carpeting - in most cases our installers will lift furniture as needed but the removal or relocation of furniture is not a part of their services

Day Of:

  • Daniella or someone from her team will be scheduled to visit on the day of your install/delivery. In some cases due to scheduling conflicts or timeframe limitations this is not always feasible. You will be informed ahead of time if Daniella or someone from her team will not be in attendance

  • In the event DH Interiors is not at the install

  • We will schedule a follow up meeting at your location to check-in and make sure everything went smoothly

  • Please carefully inspect all items delivered to your space. If you are unhappy with the condition in which an item is delivered please let the delivery company know immediately. They will either take back the piece (which DH Interiors will then handle) or they will recommend keeping the piece for DH Interiors to handle afterwards

  • Take pictures of any visible damage at the time of delivery

  • Please call our team and inform them of the issue

  • Tipping - We defer to our clients on the level of tipping they would like to provide installers but do recommend providing something to show appreciation

After: 

  • If you identify an issue after your delivery please notify DH Interiors as soon as possible via email and include pictures so that we can determine what next steps may be

  • To help care for your new furniture/carpeting we recommend a professional stain guard treatment please see your Care Packet for details

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